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New ROI paper

[24 Aug 2005] Lockstep has developed a new PKI ROI model.

IT managers are under increasing pressure to deliver clear Return On Investment (ROI) figures. ROI is notoriously difficult to compute for IT infrastructure in general, and leading edge technologies like PKI in particular, where costs are easier to quantify than benefits. Yet in order to mount a robust business case for PKI, we must speak the language of all executive stakeholders, including financial managers. And this means we need ways to work out and talk about the ROI.

Here we provide a simple, practical framework for separately calculating the benefits and the costs of deploying PKI technologies and/or services in the enterprise. Costs are best understood in terms of a digital certificate supply chain, with a number of independent elements each able to be implemented in various ways, with differing associated expenses. The framework accommodates a wide range of contemporary PKI variations, including outsourced versus insourced CAs, thin client or fat client end user application environments, and the full range of private key media. The paper also provides a brief survey of some of the recent research done on e-business and infrastructure ROI.

See http://www.pkiforum.org/whitepaper/roi.pdf